[Jackal]

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

[ciampirilo]

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

what model of earbuds was that?
did you say that the box was tampered?

[Wreck_C]

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

EB or DNA never really mattered with Amazon. Both are filed under order not received.

Have you gotten multiple refunds on this account or other related accounts (same address or card) ? If you have that why they are asking for a PR, your account is not giving them option to process courtesy refund.

[Jackal]

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

what model of earbuds was that?
did you say that the box was tampered?

Sony WF-1000xm4 and no

---

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

EB or DNA never really mattered with Amazon. Both are filed under order not received.

Have you gotten multiple refunds on this account or other related accounts (same address or card) ? If you have that why they are asking for a PR, your account is not giving them option to process courtesy refund.

Nope, this was a fresh account

[Wreck_C]

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

what model of earbuds was that?
did you say that the box was tampered?

Sony WF-1000xm4 and no

---

Basically, Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

They say that according to the weight taken, the earbuds were present and they will need to investigate the drivers to make sure it does not happen again.

I have spoken to multiple agents and they all genuinely seem clear on what I'm asking. Has Amazon's eb policy changed?

EB or DNA never really mattered with Amazon. Both are filed under order not received.

Have you gotten multiple refunds on this account or other related accounts (same address or card) ? If you have that why they are asking for a PR, your account is not giving them option to process courtesy refund.

Nope, this was a fresh account

You don't have any other amazon accounts on the address? Also is this a fresh account as in no other orders on it? if so then that is another reason for a PR.

[Jackal]

what model of earbuds was that?
did you say that the box was tampered?

Sony WF-1000xm4 and no

---

EB or DNA never really mattered with Amazon. Both are filed under order not received.

Have you gotten multiple refunds on this account or other related accounts (same address or card) ? If you have that why they are asking for a PR, your account is not giving them option to process courtesy refund.

Nope, this was a fresh account

You don't have any other amazon accounts on the address?  Also is this a fresh account as in no other orders on it? if so then that is another reason for a PR.

It's not actually me. It's a friend who has never SEed before. So yeah different address different everything

[Wreck_C]

Sony WF-1000xm4 and no

---

Nope, this was a fresh account

You don't have any other amazon accounts on the address?  Also is this a fresh account as in no other orders on it? if so then that is another reason for a PR.

It's not actually me. It's a friend who has never SEed before

hmm, I guess if it's his only order and the account was newly made , you can see the issue. Should have hit stores with guest account prevalent.

[mothered]

Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

Standard procedure by Amazon.

Do note that they will remain adamant with their request for a PR.

[Jackal]

Amazon have firmly and repeatedly denied any progress towards a refund on a MEB earbuds claim without a police report.

Standard procedure by Amazon.

Do note that they will remain adamant with their request for a PR.

Is this only for fresh accounts? Mine did not need a PR but it was aged account

[EquitableEngineer]

Is this only for fresh accounts? Mine did not need a PR but it was aged account

How long ago we talking here ?