[throwaway998877]

He said something along the lines of 'since the items weren't in the package I have opened an investigation'. But I talked with another rep and she confirmed that they only opened the investigation for the processor. Now we just have to wait lol

The response Is typical of their standard procedure with opening an Investigation.

As you've said, simply wait for their reply.

Well, just got the unfortunate email from Amazon saying 'we've recieved a high amount of refund requests blah blah blah'. Kinda sucks as I made sure to order like 10 things before I did this SE.
I really do need this refund, as I can't afford to not get it. What do you think I should do from here? I might wait one more day and see if I do get a reply from Amazon. In the event that I don't get an email, I might go through chat again and act confused and frustrated.