[ChrisF94]

This will be quite Interesting to read It's progress.

When the opportunity comes to hand, please reply.

Tried contacting them about the replacement order and they won't budge. They want a police report

That's fine, the report Is just part of company protocol. They simply require It to begin their Investigation, which Is also company protocol.

If you decide to go through with It, your next course of action Is determined on the response of their Investigation.

I tried again with a different approach and I've just successfully got the refund

I guess if you keep trying and don't let them transfer you, that seems to work out the best