Amazon failed investigation

ChrisF94 · 06-09-2018, 05:23 PM

I tried using the box method on an item worth £270, I contacted amazon via live chat and they said they needed to investigate. They got back to me and said the package was the correct weight and it wasn't damaged upon delivery.

Would it be possible to still receive and refund and keep the item or should I just return it?

EDIT, Contacted them again and this happened.

"I understand that the item was missing from your order.
I am sorry to know this.
I see that this issue was forwarded to the higher concerned team.
So do you wish to have a refund or a replacement?
Me: A refund please"

mothered · 06-10-2018, 03:54 AM

(06-09-2018, 05:23 PM)ChrisF94 Wrote: They got back to me and said the package was the correct weight and it wasn't damaged upon delivery.

I understand your Issue has been solved, but on what grounds did they base that the package was received In It's original condition?

ChrisF94 · 06-10-2018, 04:04 AM

(06-10-2018, 03:54 AM)mothered Wrote:
(06-09-2018, 05:23 PM)ChrisF94 Wrote: They got back to me and said the package was the correct weight and it wasn't damaged upon delivery.

I understand your Issue has been solved, but on what grounds did they base that the package was received In It's original condition?

In original condition, correct weight etc

mothered · 06-10-2018, 04:11 AM

(06-10-2018, 04:04 AM)ChrisF94 Wrote: In original condition, correct weight etc

I understand It's weighed on consignment (hence the weight Is justified), but the "condition" of the package on receipt Is what I'm Interesting In how they solidify their claim.

This Is not directed at yourself, more so Amazon.

Slippery Slope · 06-11-2018, 08:44 AM

I'm interested in this as well, please update as soon as you know.

ChrisF94 · 06-11-2018, 07:26 PM

(06-11-2018, 08:44 AM)Slippery Slope Wrote: I'm interested in this as well, please update as soon as you know.

I got a replacement today Smile

mothered · 06-11-2018, 09:40 PM

(06-11-2018, 07:26 PM)ChrisF94 Wrote:
(06-11-2018, 08:44 AM)Slippery Slope Wrote: I'm interested in this as well, please update as soon as you know.

I got a replacement today

Just as a matter of Interest, did they request to return the Item or just simply Issued a replacement?

ChrisF94 · 06-12-2018, 12:28 AM

(06-11-2018, 09:40 PM)mothered Wrote:
(06-11-2018, 07:26 PM)ChrisF94 Wrote:
(06-11-2018, 08:44 AM)Slippery Slope Wrote: I'm interested in this as well, please update as soon as you know.

I got a replacement today

Just as a matter of Interest, did they request to return the Item or just simply Issued a replacement?

No returns just ask what I wanted, I changed it from a refund to a replacement. I'll be refunding the replacement later Smile

mothered · 06-12-2018, 08:49 AM

(06-12-2018, 12:28 AM)ChrisF94 Wrote: I'll be refunding the replacement later

This will be quite Interesting to read It's progress.

When the opportunity comes to hand, please reply.

ChrisF94 · 06-13-2018, 07:12 AM

(06-12-2018, 08:49 AM)mothered Wrote:
(06-12-2018, 12:28 AM)ChrisF94 Wrote: I'll be refunding the replacement later

This will be quite Interesting to read It's progress.

When the opportunity comes to hand, please reply.

Tried contacting them about the replacement order and they won't budge. They want a police report

Amazon failed investigation
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