[ksenofob]

Hi all, is there anyone here who has worked with amazon.co.uk and can advise. I tried to make a refund for an iPhone, I said there was a different product in the parcel, sent a photo, they said to provide them with a PR, but a couple of days later I got an email that they are blocking my account for allegedly having a second account etc.   The order is from Amazon.co.uk - UK.

Is there anything I can do?

Second question regarding the PR, I applied online PR, they sent me an offence number but they didn't give me any PDF report(except for my application form that I filled out when I submitted it.), does amazon accept this option or not? This is just in case I can get the blocking removed

[stevenadams2323]

they made u do a PR ofr a wrong item recieved?

thats very strange and new.

[ksenofob]

they made u do a PR ofr a wrong item recieved?

thats very strange and new.

Yeah, the account is about a year old, had a lot of legitimate purchases. I would like someone who has dealt with amazon.co.uk to advise on PR, does amazon accept this option or do I need to get a PDF.

[eljot88]

I hope you like your new phone

[Roadman]

If Amazon unblocked your account then yes they will accept just the crime reference number. UK police don't provide pdf copies.

[stevenadams2323]

very strange. anyone else had an expereicne like this with WIR?

[ruonis55]

Just get the account opened writing an email to OFM and return it. The WIR is very abused now, not to mention you used an iPhone for which getting a refund is nearly impossible.

[ksenofob]

Just get the account opened writing an email to OFM and return it. The WIR is very abused now, not to mention you used an iPhone for which getting a refund is nearly impossible.

Yes, you are right, WIR is currently the worst option, wish I had known that when I started.