[Geckoo]

Hi guys,

So my amazon account got closed but I have some items I want to legit refund, is there anything that can be done?

[mothered]

What was the reason for the account closure?

[Geckoo]

I opened amazon.be acc to do an order there, ava wanted to verify payment method bur because of insufficient proof of ownership (even though I sent them Bank statements and everything they requested) they decided to close the .be acc and subsequentually the .de acc ….

[mothered]

Ibecause of insufficient proof of ownership

What exactly do they require?

That's what you should be questioning.

even though I sent them Bank statements and everything they requested

^ Did you confirm this with Amazon?

[Geckoo]

Ibecause of insufficient proof of ownership

What exactly do they require?

That's what you should be questioning.

even though I sent them Bank statements and everything they requested

^ Did you confirm this with Amazon?

I sent then everything they requested and acc is still closed.
After contacting CS the lady found it weird that the acc was blocked, forwarded to the relevant dep and told me it will get fixed, even gave me another mail to upload their requested docs.

Shortly after the call I received a mail from them, saying :
“We have checked your data and found that your Amazon.de account needs to be closed. Open orders (if available) have been cancelled.

Further emails on this matter may not be answered.”

I sent a complaint to the mail she gave me and asked if I can send something to them to solve the issue, I’m waiting for their reply

[mothered]

Ibecause of insufficient proof of ownership

What exactly do they require?

That's what you should be questioning.

even though I sent them Bank statements and everything they requested

^ Did you confirm this with Amazon?

I sent then everything they requested and acc is still closed.
After contacting CS the lady found it weird that the acc was blocked, forwarded to the relevant dep and told me it will get fixed, even gave me another mail to upload their requested docs.

Shortly after the call I received a mail from them, saying :
“We have checked your data and found that your Amazon.de account needs to be closed. Open orders (if available) have been cancelled.

Further emails on this matter may not be answered.”

I sent a complaint to the mail she gave me and asked if I can send something to them to solve the issue, I’m waiting for their reply

That Is absolutely ridiculous.

You complied with everything they asked of you, yet they've closed the account without giving you the opportunity to speak In your defence, or provide further details to keep the account active. Amazon Is the largest eCommerce company, not your local fruit shop, so they should pull their finger out of their a*s and address Incidents of this nature professionally.

[Geckoo]

What exactly do they require?

That's what you should be questioning.

^ Did you confirm this with Amazon?

I sent then everything they requested and acc is still closed.
After contacting CS the lady found it weird that the acc was blocked, forwarded to the relevant dep and told me it will get fixed, even gave me another mail to upload their requested docs.

Shortly after the call I received a mail from them, saying :
“We have checked your data and found that your Amazon.de account needs to be closed. Open orders (if available) have been cancelled.

Further emails on this matter may not be answered.”

I sent a complaint to the mail she gave me and asked if I can send something to them to solve the issue, I’m waiting for their reply

That Is absolutely ridiculous.

You complied with everything they asked of you, yet they've closed the account without giving you the opportunity to speak In your defence, or provide further details to keep the account active. Amazon Is the largest eCommerce company, not your local fruit shop, so they should pull their finger out of their a*s and address Incidents of this nature professionally.

It gets better

The email I sent probably had some influence on the situation because my .be acc went from “closed” to “on hold”.
For a verification they requested ID, I send them my ID front and back and they deny it…

I sent a complaint to the mail again but I doubt it will do somethung..

[mothered]

For a verification they requested ID, I send them my ID front and back and they deny it…

When such replies are received, always question It.

Why was It denied? What do they require to fully fulfil the ID verification?

I sent a complaint to the mail again but I doubt it will do somethung..

Be sure to mention what I've stated above, as well as the content In previous posts.