[mothered]

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?

They escalated the claim, reviewed & assessed It and responded - all within 4 hours? I doubt It was escalated to begin with.

What was their exact reply?

[authzx]

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?

They escalated the claim, reviewed & assessed It and responded - all within 4 hours? I doubt It was escalated to begin with.

What was their exact reply?

“I am sorry to say that we need a police report to take further actions. There is no other option.”

I also don’t think it was ever escalated, but I am a newbie to SE and really have no idea what to say in these situations

[mothered]

“I am sorry to say that we need a police report to take further actions. There is no other option.”

I also don’t think it was ever escalated, but I am a newbie to SE and really have no idea what to say in these situations

Did you mention the following details at the time of the escalation?

the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

[authzx]

“I am sorry to say that we need a police report to take further actions. There is no other option.”

I also don’t think it was ever escalated, but I am a newbie to SE and really have no idea what to say in these situations

Did you mention the following details at the time of the escalation?

the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

Yes, very clearly, but unfortunately they were still adamant I submit a police report

[Defeat]

I will try to get my claim escalated,  but I am unsure of what to say to the agent.

The purpose of your escalation, Is because the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

I cannot fathom why the reps fail to understand something so simple.

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?

Which email addressing are you communicating with?

[authzx]

The purpose of your escalation, Is because the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

I cannot fathom why the reps fail to understand something so simple.

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?

Which email addressing are you communicating with?

I’ve been using live chat, but judging by your message I’m guessing I should be using email? And if so where should I email? Thanks

[Defeat]

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?

Which email addressing are you communicating with?

I’ve been using live chat, but judging by your message I’m guessing I should be using email? And if so where should I email? Thanks

Usually when they "escalate" something, it's a department that doesn't use live chat or call that gets back to you about your issue.
Try Jeff@Amazon.com and see what they say, that should get you to higher support.

[mothered]

I’ve been using live chat, but judging by your message I’m guessing I should be using email?

All this time I thought you were communicating via email.

Don't use chat when escalating claims. Shoot off an email to every department until your Issue has been attended to.

[authzx]

Hi, sorry for not replying earlier

Which email addressing are you communicating with?

I’ve been using live chat, but judging by your message I’m guessing I should be using email? And if so where should I email? Thanks

Usually when they "escalate" something, it's a department that doesn't use live chat or call that gets back to you about your issue.
Try Jeff@Amazon.com and see what they say, that should get you to higher support.

Thanks for your advice, I sent them an email but unfortunately I never received a reply

I’ve been using live chat, but judging by your message I’m guessing I should be using email?

All this time I thought you were communicating via email.

Don't use chat when escalating claims. Shoot off an email to every department until your Issue has been attended to.

Sorry, this is completely my bad. At least I know for the future, thank you

Anyhow, I got my friend to file the police report since the order was in his name, and earlier today I submitted it. Hopefully everything goes smoothly now. How long should I expect to wait before receiving an email back from Amazon?

[Itsit]

I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

Can I ask why it would matter to file a police report under a fake name as it can be done online? Also I’d like to know would they even realise if you give a fake police reference number?