[Defeat]

2 purchases both around £15 each

Where are you located?

UK, near London

Oh yeah duh, just saw the amount sign. Why's it under a fake name?

[authzx]

Where are you located?

UK, near London

Oh yeah duh, just saw the amount sign.  Why's it under a fake name?

It's under a friend's name, I don't know why I chose to do so but I am regretting my decision now

[mothered]

I went through 3 more agents and they are all asking for a police report

That's because records are kept of every claim, hence reps simply refer to previous and current notes.

what do you advise I should do?

The EB/missing Item method does not pertain to a theft-related Incident, so under such circumstances, tell the rep that the police refused to provide a report.

[authzx]

I went through 3 more agents and they are all asking for a police report

That's because records are kept of every claim, hence reps simply refer to previous and current notes.

what do you advise I should do?

The EB/missing Item method does not pertain to a theft-related Incident, so under such circumstances, tell the rep that the police refused to provide a report.

Thanks for your reply
I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

[mothered]

I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

[authzx]

I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

Fake details

[mothered]

I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

Fake details

It will complicate matters. You should've used your real credentials.

At any rate, there's a few options at this stage.

• Say that your brother opened the box and took the Item without your knowledge, then return It for a refund and box them.
  
• Request your claim be escalated on the grounds It's not a theft-related Incident, hence the PR cannot be filed.
  
• Return It for a legit refund, reorder It on a totally different account, and SE them by using another method.
  

The first option may raise suspicion, namely because you've first claimed It was missing and then boxed them.

[authzx]

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

Fake details

It will complicate matters. You should've used your real credentials.

At any rate, there's a few options at this stage.

• Say that your brother opened the box and took the Item without your knowledge, then return It for a refund and box them.
  
• Request your claim be escalated on the grounds It's not a theft-related Incident, hence the PR cannot be filed.
  
• Return It for a legit refund, reorder It on a totally different account, and SE them by using another method.
  

The first option may raise suspicion, namely because you've first claimed It was missing and then boxed them.

I will try to get my claim escalated,  but I am unsure of what to say to the agent. If you have any ideas of what I should say I would really appreciate any help! Thanks

[mothered]

I will try to get my claim escalated,  but I am unsure of what to say to the agent.

The purpose of your escalation, Is because the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

I cannot fathom why the reps fail to understand something so simple.

[authzx]

I will try to get my claim escalated,  but I am unsure of what to say to the agent.

The purpose of your escalation, Is because the PR cannot be provided for reason that the police Is unable to Issue a report for an Incident that's not theft-related.

I cannot fathom why the reps fail to understand something so simple.

After escalating the case, the agent still said i needed a police report, and said that they could not do anything else. Any suggestions?