[hamza_200]

the package was never weighted as the tracking only said its been picked up from my location and hermes declared it lost but amazon told me its at the fulfilment centre after like 10 days

Hermes could've declared It lost after It was weighed at their depot, In readiness to be delivered to Its destination.

They're contradictory with the Information they've provided above. It's either lost, or at the fulfillment center- It cannot be both.

[mothered]

the package was never weighted as the tracking only said its been picked up from my location and hermes declared it lost but amazon told me its at the fulfilment centre after like 10 days

Hermes could've declared It lost after It was weighed at their depot, In readiness to be delivered to Its destination.

They're contradictory with the Information they've provided above. It's either lost, or at the fulfillment center- It cannot be both.

You haven't replied to the quote.

[Ddog]

UPDATE
i contacted hermes and they had told me that they can see the item is unaccounted for and i should contact amazon for a refund and after this they will contact hermes and get the refund from them, after going back and fourth with amazon creating investigations all they ever told me was to return the item despite hermes confirming i should get a refund from them, i called them and after a few times i was told that they cant refund me as the system doesnt allow them to and i should contact my bank and do a charge back which i have done

[mothered]

UPDATE
i contacted hermes and they had told me that they can see the item is unaccounted for and i should contact amazon for a refund and after this they will contact hermes and get the refund from them, after going back and fourth with amazon creating investigations all they ever told me was to return the item despite hermes confirming i should get a refund from them, i called them and after a few times i was told that they cant refund me as the system doesnt allow them to and i should contact my bank and do a charge back which i have done

What a complete mess.

The following response Is enough to justify and warrant the refund.

i contacted hermes and they had told me that they can see the item is unaccounted for

after going back and fourth with amazon creating investigations all they ever told me was to return the item

As per above, It's unaccounted for, so how are you supposed to return an Item that doesn't exist?

i called them and after a few times i was told that they cant refund me as the system doesnt allow them to

So they've admitted to the refund (great news), but seemingly cannot do It on their system.

That's fine, rather than a direct credit, ask them to send you a cheque. I'm sure they're capable of sticking a postage stamp on an envelope and send It.