[dowsnadir]

I ended up going with the missing watch interface and it worked out great, they told me to return it and they put a note on the return saying the interface is missing

They didn't asked you for police report? also is that new account how many orders you have, Thank you for advance.

[Ddog]

I ended up going with the missing watch interface and it worked out great, they told me to return it and they put a note on the return saying the interface is missing

They didn't asked you for police report? also is that new account how many orders you have, Thank you for advance.

nope, its got over 150 orders this year

[dowsnadir]

I ended up going with the missing watch interface and it worked out great, they told me to return it and they put a note on the return saying the interface is missing

They didn't asked you for police report? also is that new account how many orders you have, Thank you for advance.

nope, its got over 150 orders this year

Thank you for your answer, Another question how much order get refund before this apple watch?

[Ddog]

They didn't asked you for police report? also is that new account how many orders you have, Thank you for advance.

nope, its got over 150 orders this year

Thank you for your answer, Another question how much order get refund before this apple watch?

do you mean how many refunds i done before this one? i do a refund every like 6 months on this amazon account

[Ddog]

UPDATE
the returns carrier took like 10 days to deliver the return, i told support and they said there was 2 labels associated to my return which i didnt make, the tracking number also didnt update at all and still doesnt say my return has arrived but amazon confirmed it has.
I got an email today saying that "we received empty box instead of the original item", i didnt send an empty box, just the watch piece missing, they also mentioned "there have been repeated problems with returns on your account" where i didnt have many problems before this, i contacted support and they said theyll investigate this and reply in 24-48h

not sure if they mean that my return wasn't in the box or the watch piece

[mothered]

UPDATE
I got an email today saying that "we received empty box instead of the original item",

i didnt send an empty box, just the watch piece missing,

Perhaps that's what they were referring to, but worded It differently.

they also mentioned "there have been repeated problems with returns on your account" where i didnt have many problems before this

"Many problems" means you've had a few problems, but not an extreme amount.

I'd say that's what they're suggesting.

i contacted support and they said theyll investigate this and reply in 24-48h

Your next course of action (If any), will be based on their reply.

[Ddog]

UPDATE
I got an email today saying that "we received empty box instead of the original item",

i didnt send an empty box, just the watch piece missing,

Perhaps that's what they were referring to, but worded It differently.

they also mentioned "there have been repeated problems with returns on your account" where i didnt have many problems before this

"Many problems" means you've had a few problems, but not an extreme amount.

I'd say that's what they're suggesting.

i contacted support and they said theyll investigate this and reply in 24-48h

Your next course of action (If any), will be based on their reply.

like 3 hours after they told me they made an investigation i got an email saying the box was empty and i need to return the product to get a refund, i contacted them again and they said they investigated again but just gave me the same answer, they made a 3rd investigation but this time i got an email saying there going to investigate this with hermes who are the courier so i need to wait 3 days for a response from them. its a very weird situation, i was also told like a week ago that the label wasnt even a collection label but someone still came to collect it, im pretty confident with getting a refund as hermes declared the package lost after the tracking still hasnt updated so it should be quite obvious for amazon to see something strange is going on.

[mothered]

they made a 3rd investigation but this time i got an email saying there going to investigate this with hermes who are the courier so i need to wait 3 days for a response from them. its a very weird situation

They should've done this to begin with.

They're going to cross-check the carrier's records, namely the weight, to establish whether the company's dispatched weight matches the carriers. It's light enough to not register, so their Investigation will be deemed Inconclusive.

[Ddog]

they made a 3rd investigation but this time i got an email saying there going to investigate this with hermes who are the courier so i need to wait 3 days for a response from them. its a very weird situation

They should've done this to begin with.

They're going to cross-check the carrier's records, namely the weight, to establish whether the company's dispatched weight matches the carriers. It's light enough to not register, so their Investigation will be deemed Inconclusive.

the package was never weighted as the tracking only said its been picked up from my location and hermes declared it lost but amazon told me its at the fulfilment centre after like 10 days

[mothered]

the package was never weighted as the tracking only said its been picked up from my location and hermes declared it lost but amazon told me its at the fulfilment centre after like 10 days

Hermes could've declared It lost after It was weighed at their depot, In readiness to be delivered to Its destination.

They're contradictory with the Information they've provided above. It's either lost, or at the fulfillment center- It cannot be both.