(11-23-2021, 11:39 AM)mothered Wrote: (11-23-2021, 11:23 AM)Gelbux Wrote: did i do good SE or they can still ask for police report?
At this stage, a PR will not be requested.
They don't have evidence to decline your claim, hence they're asking to check with the neighbors etc. Unless new Information comes their way, a refund/replacement looks promising.
I got this message to fill incident report, i already did it. Maybe they can deny the refund?
We apologize that you haven’t received your item(s) from order #205-6345579-83XXXXX.
To help us investigate this issue please complete the below Incident Report. The Incident Report can be completed directly in the email, or attached as a PDF, JPG or PNG file. The report must be sent from the email address associated with the account that placed this order. Please allow 1-2 business days for your Incident Report to be reviewed by our team. Once the Incident Report has been reviewed, you will receive an email letting you know the status of your request.
The Incident Report must be completed in English by 45 DAYS AFTER DELIVERY DATE to be considered for review. If you have more than one item from the same package, you only need to complete one incident report. If you have more than one item from different packages, you need to complete an incident report for each package.
Please don't remove the question or the format of the incident report that you will be sending for us to validate it for proper documentation. Please just do copy and paste the questions and just write or put the answers beside them.
FRIENDLY REMINDER TO AVOID HAVING AN INVALID INCIDENT REPORT;
-Please put your answers beside the questions.
-Please copy the format of the questions.
-Please be specific on the name(s) of the items you haven't received.
-Send your response here on this email.
Please reply with the following completed template to include both the questions and your associated answers:
Incident Report
1. Order number.
2. Date Incident Report was completed. DD/MM/YYYY
3. Date you noticed your package had not arrived. DD/MM/YYYY
4. Package tracking number.
5. Name of the item(s) you did not receive.
6. Have you experienced prior delivered packages that you haven’t received from Amazon?
7. If yes, how many times has this happened? Were the prior delivered packages that you haven’t received from Amazon shipped to the same location as the package in question?
Thank you for your cooperation,
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