[GOATEDGOD6969]

The last thing they were saying was this, whenever they have to verify the document of the complaint, but they don't finish supporting me with that. @mothered

"Hello Daniel,
I hope you are very well.
My name is Fredy, I am a member of the Amazon.com Customer Service team (http://amazon.com.mx/) and I appreciate the time you have so kindly taken to contact us so that we can do everything necessary to improve the service we provide to important customers like in this situation.
I confirm that we have received the police report, at the moment we are in the process of verifying it. When the report is validated we will send you a message with the answer to your claim.
You can find answers to most questions in My Account (https://www.amazon.com.mx/your-account) or on our Help pages (https://www.amazon.com.mx/help) .
If you still need to contact us, visit our Contact Us page (https://www.amazon.com.mx/contact-us). We are available seven days a week from 6 a.m. to 5 p.m. m. to 10 p.m. Central Time and 7 a.m. to 5 p.m. m. to 11 p.m. m. in summer time.
Any additional questions please do not hesitate to contact us and we will gladly assist you.
To make it easier for you to contact us, I am enclosing a link with which you can enter our page so that we can call you in a few minutes, click here https://amzn.to/ISzZ1F and enter your account. You will need to enter your phone number in the Phone tab and we will call you.
If you cannot access this feature, please call us at 866-749-7538 (tel:8667497538).
For calls outside the United States, please dial +1-866-749-7538. We are available from 5:00 a.m. to 5:00 p.m. to 9:00 p.m. Pacific Time (6:00 a.m. to 10:00 p.m. DST) 7 days a week. You can also write to us at support-espanol@Amazon.com 24 hours a day, 7 days a week.
You can also contact us via Skype, it would be a free call to this number: 1-866-216-1072 or 1-866-749-7538. Here is a summary guide on how to make such a call. First you must add this number to your contacts, then go to 'Contacts' and you will see the Amazon number booked there. Click on the contact. You will see its details in the main window. Click the Call button to make a video call.
Here is a link for the complete guide on how to make calls: http://bit.ly/2r5Y7nY You can also contact us through Skype, it would be a free call to this number: 1-866-216-1072 or 1- 866-749-7538. Here is a brief guide on how to make such a call. First add this number to your contacts, then go to 'Contacts' and you will see the Amazon number listed there. Click on the contact. You will see its details in the main window. Click the 'Call' button to make a video call.
Here is a link to the full guide to making calls: http://bit.ly/2r5Y7nY.
On my part it was a pleasure to assist you and I wish you an excellent day.
Cordial greetings.
We appreciate your comments. Please use the buttons below to rate your experience today.
Best regards,
Freddy M"

Today I wake up and I realize that I have another email in which they tell me the following

"Hello:
I'm sorry to hear that you still haven't received your package #TBM186100084009 order #701-4644108-0262667, even though the tracking says it has already been delivered.
The trace indicates that the package was delivered using a temporary password.
Temporary password verification adds additional security to your deliveries, as the password is only available in the Ready to Deliver email sent on the day of delivery. You can also access it in My Orders; To do this, click on “Track package” next to the corresponding order. The delivery will not be complete until the password is shared with the driver. Therefore, we are unable to issue a replacement or refund for this order.
I recommend that you contact anyone who might have had access to your temporary password and therefore been able to receive this package for you.
Thanks for your understanding.
We appreciate your comments. Please use the buttons below to rate your experience today.
Best regards,
Derek O"

Did you explain about the delivery person calling tech support and getting the OTP?

@GOATEDGOD6969
That's right, I already provided them with all the information, I even have audios where they promise to give me the refund after providing them with the police report Only that they are in Spanish I will try to upload them.
AUDIO
AUDIO 2

You could try taking the audio recordings and that email to whoever you paid through and they would likely give you a chargeback.
If you can't win through amazon you have a great shot with the payment processor with all that evidence.

Maybe @mothered has a better idea.

[Danteraz]

Did you explain about the delivery person calling tech support and getting the OTP?

@GOATEDGOD6969
That's right, I already provided them with all the information, I even have audios where they promise to give me the refund after providing them with the police report Only that they are in Spanish I will try to upload them.
AUDIO
AUDIO 2

You could try taking the audio recordings and that email to whoever you paid through and they would likely give you a chargeback.
If you can't win through amazon you have a great shot with the payment processor with all that evidence.

Maybe @mothered has a better idea.

@GOATEDGOD6969
Thanks brother, I will wait to see what @mothered says and of course I will continue insisting on the subject.

[GOATEDGOD6969]

@GOATEDGOD6969
That's right, I already provided them with all the information, I even have audios where they promise to give me the refund after providing them with the police report Only that they are in Spanish I will try to upload them.
AUDIO
AUDIO 2

You could try taking the audio recordings and that email to whoever you paid through and they would likely give you a chargeback.
If you can't win through amazon you have a great shot with the payment processor with all that evidence.

Maybe @mothered has a better idea.

@GOATEDGOD6969
Thanks brother, I will wait to see what @mothered says and of course I will continue insisting on the subject.

GL Fam :pray:

[mothered]

I already provided them with all the information

What was their exact response?

I even have audios where they promise to give me the refund after providing them with the police report

Did you forward It to them?

[Danteraz]

I already provided them with all the information

What was their exact response?

@mothered
My AccountAmazon.com.mx
Your Amazon.com.mx Inquiry
Hello Daniel

This order was submitted with a temporary password. We send you this temporary password in your order confirmation and in your shipping confirmation email. We can verify that when the delivery agent delivered this package, the temporary password we provided to you was entered on their handheld device. We are unable to issue a replacement or refund for this order. If you have not received the package, ask the other members of your household if someone accepted the order on your behalf.

We appreciate your comments. Please use the buttons below to rate your experience today.

I even have audios where they promise to give me the refund after providing them with the police report

Did you forward It to them?

Yes, I already sent them all that information including the audios, even to the address of jeff@Amazon.com, I also contacted my payment service (Aztec bank) to claim the request for a chargeback and provide them with the information in detail for verification. for now I have to wait to see what else they tell me

[mothered]

Firstly, as per your comment below, get an attendance report from your employer stating you were working on the day the package was delivered to your address. Then forward It to Amazon.

they actually came to my house while I was at work

We can verify that when the delivery agent delivered this package, the temporary password we provided to you was entered on their handheld device.

It doesn't mean "you" provided the password - the driver obviously has It on hand.

Once again, tell Amazon you did not give the OTP to the driver, and then ask them to have the driver sign an affidavit pertaining to the events of receipt of goods.

Yes, I already sent them all that information including the audios, even to the address of jeff@Amazon.com, I also contacted my payment service (Aztec bank) to claim the request for a chargeback and provide them with the information in detail for verification. for now I have to wait to see what else they tell me

I assume you haven't heard back from Amazon?

[Danteraz]

@mothered the amazon response I got at this point was the following:
'Hello Daniel,
Gerald B writes to you again.
We have validated the information, so that I can proceed to send you a free replacement order, so you would be receiving the phones at no cost.
Please confirm me to proceed to create your replacement order, the order would be created and you would receive exactly the items you ordered but this order will not generate any charge.
We appreciate your comments. Please use the buttons below to rate your experience today.
Best regards,'

For this I told them that I would prefer a refund and to my surprise they told me the following:
'Dear Daniel.
Due to the nature of the case and the stagnation, previously we could not take any action on the order and at this time the system only gives me the option of creating a free replacement for what would be the option at the moment.
If you agree, let me know to proceed and give the proper follow-up to the order to ensure that it arrives without problems, in this case we would add specific notes to ensure that at the time of delivery it cannot proceed without authorization to ensure that personally receive your order.
We appreciate your comments. Please use the buttons below to rate your experience today.
Best regards'

Their response seems interesting to me, what I would like to ask you now @mothered, what possibilities would there be for me to get a double dip this time? What should my response be for them, I mean, they are telling me that I can only receive the replacement , so I guess I can receive them and return them for a refund if that's what I want, but I want to see if I can generate a double dip, it would be great if I could.

[mothered]

@mothered the amazon response I got at this point was the following:
'Hello Daniel,
Gerald B writes to you again.
We have validated the information, so that I can proceed to send you a free replacement order, so you would be receiving the phones at no cost.

Well done.

I was very confident of a successful outcome.

Their response seems interesting to me, what I would like to ask you now @mothered, what possibilities would there be for me to get a double dip this time?

Given there are two replacement phones being dispatched, a double dip will be quite difficult on both phones.

The DNA would certainly suffice, but you've already used It, hence It's out of the question.
The only option Is to box them when returning It for a legit refund.

[Danteraz]

Hello good afternoon everyone, well I have some news for you, first of all tell you @mothered the truth is that if I am someone who since I was little I was always very good at giving thread to childish lies, however today I am about to graduate from ing. in business management and without a doubt and not least @mothered the socialengineers articles definitely gave me enough confidence to try it, that merit is very important and I appreciate it a lot, as well as the constant attention on your part in the post that open, thank you.

Continuing with the point the message was the following:


'Hello Daniel.
Gerald B writes to you again.
I apologize for the waiting time, today I returned to the office and believe me that I have worked hard on your case, I tell you that last week because the case had already been closed before providing us with the information of the police report, This is because the information previously provided was not enough to be able to resolve it, which is why, having reopened the case, the teams involved had to carry out a new investigation at my request and that is why I was waiting for them to confirm the decision. creation of the new order, this due to the value of the items as you can understand.
Today I will be working hand in hand with the team in charge to solve you as soon as possible since I have been following up on your case and the response time has gotten out of hand, I know that due to the high demand for the season It has been a bit complicated since not only your case is being worked on and the fact that the investigation had already been closed has delayed this more than usual, but rest assured that I am working on it and I only ask for a little patience.
Due to the experience and delay I have created a gift card for you, Gift Card id: ******* / Gift Card value: $500.00.
We'll be in touch soon, I'll be sending you the information about the replacement items.
We appreciate your comments. Please use the buttons below to rate your experience today.
Best regards.'

Obviously I've been pressuring them a bit because from the last message to this one it was 3 days that passed without receiving anything from them, and this one arrived early today.


@mothered when you mention this 'The only option Is to box them when returning It for a legit refund.'
You mean the sealed box method? Could the boxing method work? Greetings to all and thanks

[mothered]

Hello good afternoon everyone, well I have some news for you, first of all tell you @mothered the truth is that if I am someone who since I was little I was always very good at giving thread to childish lies, however today I am about to graduate from ing. in business management and without a doubt and not least @mothered the socialengineers articles definitely gave me enough confidence to try it, that merit is very important and I appreciate it a lot, as well as the constant attention on your part in the post that open, thank you.

You're very welcome.

@mothered when you mention this 'The only option Is to box them when returning It for a legit refund.'
You mean the sealed box method?

No, the sealed box and boxing method are totally different.