[JXN]

Went relly smooth, Thanks for your help!

Good to read, and you're welcome.

When you have time, I'd be Interested In reading the events that led to the successful outcome.

i just called up saying that i haven’t received my package yet and she basically said if it has not arrived by friday i will issue a refund “ We’ll replace or refund it if it hasn’t arrived by May 21, 2021.
We wait until then to replace or refund it, because we expect your initial order to arrive before refund or replacement would be issued.

As we discussed over the phone, I will follow up on your issue with your package.

I will make sure to contact you with a resolution or an update by May 21, 2021.”

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Went relly smooth, Thanks for your help!

Good to read, and you're welcome.

When you have time, I'd be Interested In reading the events that led to the successful outcome.

i also had another order that i SE with a pretty good outcome, i chatted to the guy and i told him the my product was not functioning as it should so he gave me two options to return it and get a refund or the get another one sent but he did not state that if i get another one sent i would have to send it back. so i went with the option to get another sent. later in the conversation he brings up that i have to send it back which he did not state at first.. so i told him he should have told me that earlier because he already processed the return. long story short he messed up and talked to his supervisor and ended up letting me keep my item and get another one sent out..

lmao

[mothered]

i just called up saying that i haven’t received my package yet and she basically said if it has not arrived by friday i will issue a refund “ We’ll replace or refund it if it hasn’t arrived by May 21, 2021.
We wait until then to replace or refund it, because we expect your initial order to arrive before refund or replacement would be issued.

As we discussed over the phone, I will follow up on your issue with your package.

I will make sure to contact you with a resolution or an update by May 21, 2021.”

The SE was more or less complete from the first point of contact.

Well done.