[Quitelargegenitalman]

I think the account is flagged

Why might that be?

Not sure whether to proceed with police report or abandon.

The account is in another persons name so this could complicate that.

The credentials of your online account, must match those that're provided at the time of filing the PR.

I think the account is flagged because there was 1 SE done at the same address with another account. These accounts are all legit though and belong to different people.

I also contacted chat from another location using VPN, the computer is linked to my amazon account but I dont think they can detect this.

It was the way they handled the situation when I mentioned the missing item that threw me off. They act normal at first, then say they are going to look into it, and as soon as they check the file or whatever they act like dicks and have 0 leniency or ability to refund without police report. I don't know what info they are getting or have that is causing this, they usually are much nicer on a clean account with prime membership.

Unless this is a new policy thing or the item price is over some limit.

I will try to get the police report, hopefully I can do it all online.