[katski]

Their claims management (or should I say lack of), Is appalling.

Do you have a transcript (written proof via email or chat) of the refund from the rep?

I actually have some good proof if I do, do a bank dispute. It'd be my first ever just worried about a possible recharge
https://imgur.com/a/dcExFt5, then I got an email today same generic email saying they sent me the books ontop of the laptop and to send back the wrong items again**

Have you actually sent this to Amazon and asked why you haven't received the refund?

Be adamant and don't take no for an answer.

Yeah I made sure to call back and speak to multiple reps its the return center who will issue the refund when sending it back I guess. Gonna try my backup plan now