[katski]

I don't understand how any of this has taken place.

Didn't they agree to a refund?

Yeah their reps are slow, the return center basically denied my refund regardless of what the rep told me, they have some bullshit procedures they follow no logic at all with some of these immigrants jaja, wanted me to return for a third time and wait 2 weeks again, said fuck that so I switched up the approach. I think next time I'l just gonna super glue shut the retail box and swap the laptop out haha.

Their claims management (or should I say lack of), Is appalling.

Do you have a transcript (written proof via email or chat) of the refund from the rep?

I actually have some good proof if I do, do a bank dispute. It'd be my first ever just worried about a possible recharge
https://imgur.com/a/dcExFt5, then I got an email today same generic email saying they sent me the books ontop of the laptop and to send back the wrong items again**