[mothered]

Yeah they messed up, but they think they still sent me the laptop and want me to return the laptop for the refund not the books I'd send them. They think I sent them the transformers book but I never sent them that, I sent like school books. Right now just waiting for the items to be shipped back to me so I can ship it back out to them as the rep told me so she can remake a ticket.

My goodness, It's certainly very poor management of your claim. In fact, It's a disaster.

The only thing you can do Is wait for their shipment. Hopefully they'll get It right this time.