[mothered]

Thats what it says on the website. I ended up giving them a phone call and i was able to talk to the right people, im waiting for a response email right now.

Please reply the moment you receive their response.

https://prnt.sc/PyRw23YprfKd

Bad news

Their following response Is Irrelevant to your claim for missing goods from the box:

Spoiler:

In terms of "the package weight and reported condition", tell them to provide evidence of that at the exact time the package was delivered to your address.

I can assure you they cannot fulfil such as request.

[Jay23Q]

I sent the email talking about the time they delivered it, i'll send a update when they respond

[mothered]

I sent the email talking about the time they delivered it, i'll send a update when they respond

Expect either a copy & paste message from the last one, or a fanciful reply completely avoiding your request.

I eagerly await their response.

[Jay23Q]

I sent the email talking about the time they delivered it, i'll send a update when they respond

Expect either a copy & paste message from the last one, or a fanciful reply completely avoiding your request.

I eagerly await their response.

https://prnt.sc/e6wJbclZv7no

He had a time for the delivery

[mothered]

https://prnt.sc/e6wJbclZv7no

He had a time for the delivery

Again, that's totally Irrelevant - the timestamp of the delivery, does not relate to claiming missing goods from the box. That's what they're failing to understand.

Evidently you've received It, otherwise how can you claim the box was empty? Sign the stat dec as requested so they can move forward with the claim. Rest assured, It's not legally binding.