[777baby]

Hi everyone.

I just tried my first DNA with Amazon.it on a 700+ worth order. I collected the package from the carriere and sign for it but outisde of the building, The shipping address was an office outside of the city train station so a lot of traffic and easy to deliver something to the wrong person. My account is 2 years old, clean, no real/fake refund, 20ish orders and Prime.

I did contact Amazon through Lice Chat and they ask me to wait 72 hours in order to check with the carrier. After 3 followup from me, they replied by email saying that they can't refund/replace my loss and if I think it's been stolen I have to file a police report.

Now, I read @mothered writing that police report is part of the policy.
But my question is: after I send the police report, will they just refund me or will keep "investigate"?

I have this question because they stated that a refund is not possibile, but IF I send them a police report then they can make a more accurate investigation.

Sorry for my bad english and thanks in advance.