Amazon Contactless Delivery SE - Wacom Intuos

JBoy1017 · 07-05-2020, 01:48 PM

Hi Guys,

Wondering if anyone had any advice for me. Amazon are currently doing Contactless delivery, which usually consists of a driver knocking on your door. Standing far away from your door and waiting for you to open the door to confirm you receive the package. The customer doesn't sign anything (for obvious reasons).

I ordered a Wacom Intuos Small from Amazon. This is a graphic tablet worth £90 and package weighs around 300g. When it was delivered I received a notification saying it was delivered. I heard no knock on the door, I saw no driver I just happened to see my package in front of my door. It must have been there for hours. \

What is the best way to SE this to get a refund?

Thanks in advance guys.

mothered · 07-05-2020, 04:58 PM

Quote:When it was delivered I received a notification saying it was delivered. I heard no knock on the door, I saw no driver I just happened to see my package in front of my door. It must have been there for hours.

Perfect DNA material.

As far as you're concerned, the package was stolen from your premises.

JBoy1017 · 07-06-2020, 10:57 PM

Perfect will proceed as normal. The amazon account is legit and I’ve never SEd before, will update you on the progress. Cheers mothered.

Kostolany · 07-06-2020, 11:25 PM

(07-06-2020, 10:57 PM)JBoy1017 Wrote: Perfect will proceed as normal. The amazon account is legit and I’ve never SEd before, will update you on the progress. Cheers mothered.

Sound really promising. Im excited to see how your first se goes. Good luck!

Best Regards,
Kost

mothered · 07-07-2020, 08:44 AM

(07-06-2020, 10:57 PM)JBoy1017 Wrote: Perfect will proceed as normal. The amazon account is legit and I’ve never SEd before, will update you on the progress. Cheers mothered.

You're most welcome.

As with every DNA, you're obviously not supposed to know that the package arrived, hence contact the company the next day. This gives the Impression that you've been waiting all day for the delivery to no avail.

InsaneAK · 07-07-2020, 09:53 AM

I normally get forced to wait 2 days by Amazon if I’m trying a DNA as they say their system marked it as delivered by accident

(07-07-2020, 08:44 AM)mothered Wrote:
(07-06-2020, 10:57 PM)JBoy1017 Wrote: Perfect will proceed as normal. The amazon account is legit and I’ve never SEd before, will update you on the progress. Cheers mothered.
You're most welcome.

As with every DNA, you're obviously not supposed to know that the package arrived, hence contact the company the next day. This gives the Impression that you've been waiting all day for the delivery to no avail.

mothered · 07-07-2020, 10:03 AM

(07-07-2020, 09:53 AM)InsaneAK Wrote: I normally get forced to wait 2 days by Amazon if I’m trying a DNA

I'm not sure what you mean by "forced".

(07-07-2020, 09:53 AM)InsaneAK Wrote: as they say their system marked it as delivered by accident

Please elaborate on this ^

InsaneAK · 07-07-2020, 10:28 AM

Whenever I contact Amazon UK for a DNA on the day the item arrives, I’m told they can’t offer me a refund or replacement until 48 hours after the apparent delivered date. Their reasoning is that maybe somehow the parcel got scanned as delivered before it was actually delivered.

So now I usually do my DNA 48 hours after stating “I’ve even waited a couple of days for it to turn up and it hasn’t”

(07-07-2020, 10:03 AM)mothered Wrote:
(07-07-2020, 09:53 AM)InsaneAK Wrote: I normally get forced to wait 2 days by Amazon if I’m trying a DNA
I'm not sure what you mean by "forced".

(07-07-2020, 09:53 AM)InsaneAK Wrote: as they say their system marked it as delivered by accident
Please elaborate on this ^

mothered · 07-07-2020, 10:46 AM

(07-07-2020, 10:28 AM)InsaneAK Wrote: Whenever I contact Amazon UK for a DNA on the day the item arrives, I’m told they can’t offer me a refund or replacement until 48 hours after the apparent delivered date.

Now I'm with you, thanks for clarifying It.

It's company protocol to wait for the said duration- just In case It's still In transit.

(07-07-2020, 10:28 AM)InsaneAK Wrote: Their reasoning is that maybe somehow the parcel got scanned as delivered before it was actually delivered.

If they follow protocol, I don't see how this Is possible.

There's 4 scanning stages:

Code:
* When collecting the package.
* At their depot (with hundreds of other packages).
* When loading Into the van for their scheduled delivery run.
* And at the drop-off point.

(07-07-2020, 10:28 AM)InsaneAK Wrote: So now I usually do my DNA 48 hours after stating “I’ve even waited a couple of days for it to turn up and it hasn’t”

Very good move.

joinfree · 07-07-2020, 04:52 PM

(07-05-2020, 01:48 PM)JBoy1017 Wrote: Hi Guys,

Wondering if anyone had any advice for me. Amazon are currently doing Contactless delivery, which usually consists of a driver knocking on your door. Standing far away from your door and waiting for you to open the door to confirm you receive the package. The customer doesn't sign anything (for obvious reasons).

I ordered a Wacom Intuos Small from Amazon. This is a graphic tablet worth £90 and package weighs around 300g. When it was delivered I received a notification saying it was delivered. I heard no knock on the door, I saw no driver I just happened to see my package in front of my door. It must have been there for hours. \

What is the best way to SE this to get a refund?

Thanks in advance guys.

Thanks for share very nice