[plks808]

So I recently tried EB method on some airpods on amazon. When i was chatting with  customer service, i've got a message that they are going to share my concern with the relevant department and they will contact me on my registered email address within 24-48 hours. I've basically tried telling them to speed up the process but they said they can't do anything. and i have to wait  This has never happened to me before. What should I be expecting?

[mothered]

They've opened an Investigation which Is part of company protocol, so there's no cause for concern.

If you don't receive a reply within the said time frame, get In touch and ask where your claim stands.

[plks808]

They've opened an Investigation which Is part of company protocol, so there's no cause for concern.

If you don't receive a reply within the said time frame, get In touch and ask where your claim stands.

I am pretty new to SE, so I was a bit worried, what will happen next and what should I do if they caught me or something like that.

[mothered]

I am pretty new to SE, so I was a bit worried

Believe me, there's no reason to worry.

what will happen next

I can think of a dozen events, but there's no point listing each probability.

Relax and wait for their reply.

and what should I do if they caught me or something like that.

You're overthinking the SE.

This Is a very mediocre claim that has next to zero consequences.

[Ordnael92]

Relax, just sit and wait.
It's just an EB over some ultralight Airpods, not over a 2kg Oculus Quest 2 haha

[plks808]

Relax, just sit and wait.
It's just an EB over some ultralight Airpods, not over a 2kg Oculus Quest 2 haha

Okay then lol, I guess I indeed overthinked.

[mothered]

Okay then lol, I guess I indeed overthinked.

Please reply the moment you receive a response.

[plks808]

Okay then lol, I guess I indeed overthinked.

Please reply the moment you receive a response.

UPDATE: Okay so they have started an investigation, after 4 emails of telling me that they cant refund unless they get the box returned, they finally gave me a "form" to fill where i have to write my order id, tracking id, delivery and todays date, and answer a question "Have you experienced prior packages from Amazon with parts/items missing?" and tell what items were missing, i told them that only the airpods were missing and that i've got delivered parcel box, airpods box (also mentioned that the boxes were properly sealed). I have filled the form and sent it to them.

Should I keep going further and still expect the refund or should i just return the item?

[mothered]

Okay so they have started an investigation
(also mentioned that the boxes were properly sealed).

In future, don't mention anything about the condition of the box.

The reason being, If they decline the claim based on the manufacturer's batch number confirming the goods were packed at the factory, you can then say the box showed signs of tampering - which suggests the Item was stolen In transit.

Should I keep going further and still expect the refund or should i just return the item?

Do not abort It.

An Investigation Is part of company protocol to move forward with the claim, so await their reply.

[eljot88]

Okay then lol, I guess I indeed overthinked.

Please reply the moment you receive a response.

UPDATE: Okay so they have started an investigation, after 4 emails of telling me that they cant refund unless they get the box returned, they finally gave me a  "form" to  fill where i have to write my  order id, tracking id, delivery and todays date, and answer a question "Have you experienced prior packages from Amazon with parts/items missing?" and tell what items were missing, i told them that only the airpods were missing and  that i've got delivered parcel box, airpods box (also mentioned that the boxes were properly sealed). I have filled the form and sent it to them.

Should I keep going further and still expect the refund or should i just return the item?

They call it "incident report" You should receive your refund. Just fill it and send.