[hnosferatu]

Hello guys, I just tried a PEB on Coolblue (belgian company). I took airpods pro and a Kobo.
I received both today, told them that I did not received the airpods (I tried being kind and look a bit like a dumb by saying « maybe the second part is supposed to arrive tomorrow ? It is for my brother’s birthday).

They responded nicely by saying that they were going to open both an external (even though i said the box had no problem) and internal investigation and that I would have answer in the 10 next days. They added that I could ask for a replacement or a refund after the investigation.

Do you think it’s looking good ?

[plotzyy]

fresh account? or aged with orders

[hnosferatu]

Got one order with this account

[mothered]

Under the circumstances, It's standard procedure to open an Investigation.

The main thing Is, the claim Is moving forward (and not declined) which Is obviously a good sign.

[hnosferatu]

That is what I thought too. Thank you for your answer.
Will keep you updated, if that can help some belgian brothers !

[hnosferatu]

So i come back to you with updates.

They said that their investigation has shown that I received the order.
They ban for me future orders and I can only apply returns for prior orders.

Any idea if there’s still a chance @mothered ? I don’t understand how they would know

[AlreadyRRich]

So i come back to you with updates.

They said that their investigation has shown that I received the order.
They ban for me future orders and I can only apply returns for prior orders.

Any idea if there’s still a chance @mothered ? I don’t understand how they would know

Ask them on what ground your claim was denied

[hnosferatu]

I can do that, but I’m a bit afraid they won’t accept my returns if I continue

[mothered]

They said that their investigation has shown that I received the order.

And? It can be Interpreted In countless ways.

Please post their exact reply, omitting sensitive details.

[hnosferatu]

Here is the translated mail @mothered :

Good morning,

We have recently started a parcel investigation for your order number

70971975

The investigation shows that the package has reached you. For this reason, we will not provide you with a solution. The package investigation is therefore closed. We have also decided to exclude you from our future purchases. You can no longer order from us. You can still contact us to claim warranty for previous purchases.

I guess this information is enough for you.

Despite this conclusion, we wish you a good day. »


My guess would be they have cameras but otherwise how could they know ?