[haiufps]

hi,

Started my adidas SE as a DNA today. Contacted reps the day after the delivery. They asked me to check places, family members etc.
After I provided them with the information requested, they told me that Royal Mail is responsible from this point onward and I should contact them.

I guess next step would be contacting them, and telling them what Adidas told me as well as relaying the same information I gave to them?

@mothered input would be appreciated.

Thank you.

"This is all fictional, none of this is real."

[mothered]

they told me that Royal Mail is responsible from this point onward and I should contact them.

You've purchased from Adidas, hence they're responsible for handling your claim.

Given they're currently assessing your claim, It's their job, not yours, to open an Investigation and liaise with RM.
Tell them exactly that.

[haiufps]

they told me that Royal Mail is responsible from this point onward and I should contact them.

You've purchased from Adidas, hence they're responsible for handling your claim.

Given they're currently assessing your claim, It's their job, not yours, to open an Investigation and liaise with RM.
Tell them exactly that.

I already linked them their help page where it says to contact them regarding parcels that have been marked as delivered, but they still insisted on me contacting RM. Should I message them back saying that I ordered from them, and not RM, hence it's their responsibility?

Edit;

I contacted them after a little while and they sent me this:

"According to the tracking information, your order was delivered on DATE. As you have not received the order, I am escalating this case to get you a refund for the order. We will get this checked with the delivery team and get back to you via email within 48 to 72 hours.

I do not want you to miss out on the deal that you had but unfortunately, two of the items are no longer available.
I will be happy to honor the discounted price for the rest of the items.
if you wish to reorder the items at the same price, please empty your shopping cart and click on this link.
Once done, let me know. I will send you the voucher."

Thoughts?

"This is all fictional, none of this is real."

[mothered]

I already linked them their help page where it says to contact them regarding parcels that have been marked as delivered

That's precisely my point In my previous post.

I contacted them after a little while and they sent me this:

"According to the tracking information, your order was delivered on DATE. As you have not received the order, I am escalating this case to get you a refund for the order. We will get this checked with the delivery team and get back to you via email within 48 to 72 hours.

Thoughts?

Good, they've woken up to themselves and have continued assessing your claim.

They've opened an Investigation, so await their reply.

[johnnyboiog88]

they told me that Royal Mail is responsible from this point onward and I should contact them.

You've purchased from Adidas, hence they're responsible for handling your claim.

Given they're currently assessing your claim, It's their job, not yours, to open an Investigation and liaise with RM.
Tell them exactly that.

I already linked them their help page where it says to contact them regarding parcels that have been marked as delivered, but they still insisted on me contacting RM. Should I message them back saying that I ordered from them, and not RM, hence it's their responsibility?

Edit;

I contacted them after a little while and they sent me this:

"According to the tracking information, your order was delivered on DATE. As you have not received the order, I am escalating this case to get you a refund for the order. We will get this checked with the delivery team and get back to you via email within 48 to 72 hours.

I do not want you to miss out on the deal that you had but unfortunately, two of the items are no longer available.
I will be happy to honor the discounted price for the rest of the items.
if you wish to reorder the items at the same price, please empty your shopping cart and click on this link.
Once done, let me know. I will send you the voucher."

Thoughts?

"This is all fictional, none of this is real."

That sounds more like what happened with me. Sounds like you dealt with some shitty reps beforehand.

Give it 2-3 days then get back in touch and they should issue a refund. Let me know how it goes!

[haiufps]

You've purchased from Adidas, hence they're responsible for handling your claim.

Given they're currently assessing your claim, It's their job, not yours, to open an Investigation and liaise with RM.
Tell them exactly that.

I already linked them their help page where it says to contact them regarding parcels that have been marked as delivered, but they still insisted on me contacting RM. Should I message them back saying that I ordered from them, and not RM, hence it's their responsibility?

Edit;

I contacted them after a little while and they sent me this:

"According to the tracking information, your order was delivered on DATE. As you have not received the order, I am escalating this case to get you a refund for the order. We will get this checked with the delivery team and get back to you via email within 48 to 72 hours.

I do not want you to miss out on the deal that you had but unfortunately, two of the items are no longer available.
I will be happy to honor the discounted price for the rest of the items.
if you wish to reorder the items at the same price, please empty your shopping cart and click on this link.
Once done, let me know. I will send you the voucher."

Thoughts?

"This is all fictional, none of this is real."

That sounds more like what happened with me. Sounds like you dealt with some shitty reps beforehand.

Give it 2-3 days then get back in touch and they should issue a refund. Let me know how it goes!

Will do, thank you.
@mothered Thanks for your replies!

[mothered]

Will do, thank you.
@mothered Thanks for your replies!

You're most welcome.

[johnnyboiog88]

I already linked them their help page where it says to contact them regarding parcels that have been marked as delivered, but they still insisted on me contacting RM. Should I message them back saying that I ordered from them, and not RM, hence it's their responsibility?

Edit;

I contacted them after a little while and they sent me this:

"According to the tracking information, your order was delivered on DATE. As you have not received the order, I am escalating this case to get you a refund for the order. We will get this checked with the delivery team and get back to you via email within 48 to 72 hours.

I do not want you to miss out on the deal that you had but unfortunately, two of the items are no longer available.
I will be happy to honor the discounted price for the rest of the items.
if you wish to reorder the items at the same price, please empty your shopping cart and click on this link.
Once done, let me know. I will send you the voucher."

Thoughts?

"This is all fictional, none of this is real."

That sounds more like what happened with me. Sounds like you dealt with some shitty reps beforehand.

Give it 2-3 days then get back in touch and they should issue a refund. Let me know how it goes!

Will do, thank you.
@mothered Thanks for your replies!

Did you have any updates on this?

[haiufps]

That sounds more like what happened with me. Sounds like you dealt with some shitty reps beforehand.

Give it 2-3 days then get back in touch and they should issue a refund. Let me know how it goes!

Will do, thank you.
@mothered Thanks for your replies!

Did you have any updates on this?

Hi, yes, sorry. Successful. Took them about a week (maybe because it was weekend), but had received confirmation on monday.
@mothered

[johnnyboiog88]

Will do, thank you.
@mothered Thanks for your replies!

Did you have any updates on this?

Hi, yes, sorry. Successful. Took them about a week (maybe because it was weekend), but had received confirmation on monday.
@mothered

Congratulations on your success. Good work.