[LawDogUSA]

Ok bro, relax a bit, seriously, relax. From what you showed I would expect a refund to be coming, sounds like you have emails going everywhere and they are busy, they got nailed this past year, so try and only deal with the specialist or the refund person. You have a victory regardless because your bank has to back you, you have Amazons email, and that should be plenty to get you a charge back.

Sounds like the refund is coming, try that course and send that person a response saying it's not here and it's passed the time. See what they say. 90days is a reality because they got a fake from you. And you're flagged, even though you got a received correct item email. They will make you wait. You have to keep at it, properly though. And your bank should back you 100%.

[mothered]

What do you mean exactly by that? I received an email stating the following:

I have just checked this for you, and see that the return has now arrived and has been processed. I do not want to keep you waiting any longer, so I have just arranged a refund. The amount will be refunded to the bank account you used when placing the order, and you will see it appear within 5 work days.

You will receive a confirmation of the refund via email.

^ That's what I'm referring to.

They've confirmed the refund, but you haven't received the final confirmation via email, which Is the same thing - the refund Is forthcoming.

I never received the supposed confirmation email. Is this something to be worried about? Did they actually issue the refund or not?

As stated above, the refund has been confirmed, so you will receive It.

[Defeat]

What do you mean exactly by that? I received an email stating the following:

I have just checked this for you, and see that the return has now arrived and has been processed. I do not want to keep you waiting any longer, so I have just arranged a refund. The amount will be refunded to the bank account you used when placing the order, and you will see it appear within 5 work days.

You will receive a confirmation of the refund via email.

^ That's what I'm referring to.

They've confirmed the refund, but you haven't received the final confirmation via email, which Is the same thing - the refund Is forthcoming.

I never received the supposed confirmation email. Is this something to be worried about? Did they actually issue the refund or not?

As stated above, the refund has been confirmed, so you will receive It.

It might not be. Usually after that sort of confirmation from the rep, an actual refund confirmation page comes within the next 12 hours. I can confirm that even with a closed account, that official refund page should still be sent.

[mothered]

What do you mean exactly by that? I received an email stating the following:

I have just checked this for you, and see that the return has now arrived and has been processed. I do not want to keep you waiting any longer, so I have just arranged a refund. The amount will be refunded to the bank account you used when placing the order, and you will see it appear within 5 work days.

You will receive a confirmation of the refund via email.

^ That's what I'm referring to.

They've confirmed the refund, but you haven't received the final confirmation via email, which Is the same thing - the refund Is forthcoming.

I never received the supposed confirmation email. Is this something to be worried about? Did they actually issue the refund or not?

As stated above, the refund has been confirmed, so you will receive It.

It might not be.  Usually after that sort of confirmation from the rep, an actual refund confirmation page comes within the next 12 hours.  I can confirm that even with a closed account, that official refund page should still be sent.

And rightly so with company protocol, but It Isn't always the case.

I'm more so referring to the refund confirmation as stated by the representative, and not the one generated via email. I've experienced delays with emails way beyond the given time frame, and the refund was still Issued. Of course, It may be declined If there are unforeseen circumstances - new evidence at hand or otherwise.

[Sutfnabor]

From what you showed I would expect a refund to be coming

It might not be.

Of course, It may be declined If there are unforeseen circumstances - new evidence at hand or otherwise.

Something important I may have forgot to mention is that every other mail after the one saying a refund was issued told me ''we did not receive the correct item, send us the correct item if you want a refund''. These were all poor written emails what I assume to be from a third world country and people who don't speak my language well.

[mothered]

Something important I may have forgot to mention is that every other mail after the one saying a refund was issued told me ''we did not receive the correct item, send us the correct item if you want a refund''.

Well, that explains why your refund hasn't come through.

How did you respond to those emails?

[Sutfnabor]

Well, that explains why your refund hasn't come through.

How did you respond to those emails?

I kept explaining how I did send in the right item after, and that I received an email saying a refund was issued, but they didn't pay any attention to what I said and kept saying the same thing (i believe those emails were either automated or they were copy pasting them, with a few words added).

[mothered]

I kept explaining how I did send in the right item after, and that I received an email saying a refund was issued, but they didn't pay any attention to what I said and kept saying the same thing (i believe those emails were either automated or they were copy pasting them, with a few words added).

Did you send the emails to every different department of Amazon?

[Sutfnabor]

Did you send the emails to every different department of Amazon?

ofm@Amazon.com, accountclosurrequest@Amazon.com, primary@Amazon.com and jeff@Amazon.com. Only ever received responses from ofm.

I changed the domains to keep help my identity save, in my country Amazon has a real shortage of account specialists so I tried contacting ofm@Amazon in other countries but they told me I need to get help from my own country's e-mail address.

[Defeat]

At this point, can you even chargeback? I believe you have X amount of days to start a dispute with your bank. I'd start looking at that just in case it's approaching.