ASOS refund??

Lurkeruser44 · 10-20-2018, 09:40 AM

Hey guys, I'm from europe and I'd like to try a partial refund on ASOS or Zalando, but I heard that they became very strict down here. Is it true? I wanted to oreder a Levi's sherpa jacket and a couple of sheap hoodie and then ask for a refund for the jacket. What do you think and how should i procede?

AllWrappedUp · 10-20-2018, 09:54 AM

I done Zalando not that long ago to the UK, took around 3 minutes on the phone and signing a sheet to get the refund. I would go with your current partial plans Smile

mothered · 10-20-2018, 10:34 AM

(10-20-2018, 09:54 AM)JoshOG Wrote: I done Zalando not that long ago to the UK, took around 3 minutes on the phone and signing a sheet to get the refund. I would go with your current partial plans

@Lurkeruser44 there you have It- conclusive.

Lurkeruser44 · 10-20-2018, 04:02 PM

(10-20-2018, 09:54 AM)JoshOG Wrote: I done Zalando not that long ago to the UK, took around 3 minutes on the phone and signing a sheet to get the refund. I would go with your current partial plans

thanks man!

jstarc · 10-21-2018, 02:18 AM

I've also done both ASOS and Zalando in the UK both for partial but that was just over a year ago and apparently they have tightened security etc..

moneymaker6660 · 10-21-2018, 03:05 PM

(10-20-2018, 09:40 AM)Lurkeruser44 Wrote: Hey guys, I'm from europe and I'd like to try a partial refund on ASOS or Zalando, but I heard that they became very strict down here. Is it true? I wanted to oreder a Levi's sherpa jacket and a couple of sheap hoodie and then ask for a refund for the jacket. What do you think and how should i procede?

I did ASOS a week ago via email, their customer service is pretty good and it was easy work tbh, I got a full refund too, around £200

Lurkeruser44 · 10-21-2018, 03:53 PM

(10-21-2018, 03:05 PM)moneymaker6660 Wrote:
(10-20-2018, 09:40 AM)Lurkeruser44 Wrote: Hey guys, I'm from europe and I'd like to try a partial refund on ASOS or Zalando, but I heard that they became very strict down here. Is it true? I wanted to oreder a Levi's sherpa jacket and a couple of sheap hoodie and then ask for a refund for the jacket. What do you think and how should i procede?

I did ASOS a week ago via email, their customer service is pretty good and it was easy work tbh, I got a full refund too, around £200

Which method did you use?

moneymaker6660 · 10-21-2018, 11:25 PM

(10-21-2018, 03:53 PM)Lurkeruser44 Wrote:
(10-21-2018, 03:05 PM)moneymaker6660 Wrote:
(10-20-2018, 09:40 AM)Lurkeruser44 Wrote: Hey guys, I'm from europe and I'd like to try a partial refund on ASOS or Zalando, but I heard that they became very strict down here. Is it true? I wanted to oreder a Levi's sherpa jacket and a couple of sheap hoodie and then ask for a refund for the jacket. What do you think and how should i procede?

I did ASOS a week ago via email, their customer service is pretty good and it was easy work tbh, I got a full refund too, around £200

Which method did you use?

dna

mothered · 10-22-2018, 05:13 AM

(10-21-2018, 11:25 PM)moneymaker6660 Wrote: I did ASOS a week ago via email, their customer service is pretty good and it was easy work tbh, I got a full refund too, around £200

dna

If I may ask and for Informative purposes, did they pursue with any form of verification from the carrier etc?

Jimbo39238 · 10-22-2018, 05:33 AM

Also beware with clothing companies as quite a few of them run multiple different stores yet use the exact same customer service etc; for example A&F and Holister.

One trick I always love doing when purchasing from stores where I do partial refunds is ask around with my friends and family whether anyone is interested in purchasing items. I claim all the items which were not purchased by me arrived and get a refund for the items I purchased myself, always works a treat Smile

ASOS refund??
Author Message