[mothered]

Any advancements OP? Please share.

package still in transit will keep everyone updated later on

As further developments come to hand, please let us know If and when you require assistance.

[QWERTYUIOP]

Any advancements OP? Please share.

package still in transit will keep everyone updated later on

As further developments come to hand, please let us know If and when you require assistance.

Will do thanks

[QWERTYUIOP]

ASOS Just emailed me and

"We’re getting in touch to let you know your order is slightly delayed and will now arrive one working day later than expected – we’re really sorry about this. You can track the progress of your order by using the link in your shipping confirmation email.

If you’ve been charged for delivery, we’ve refunded this for you - the money will show in your account within 5 working days.

We’re sorry for the delay, we know this isn’t the news you were hoping for – rest assured we’re doing everything we can to get your order to you as soon as we can.

If you have any questions please reply to this email - we'll be happy to help.

Best wishes,

ASOS Customer Care"

Its almost as if they're asking me to pull a DNA

[Jimbo39238]

It just gets better and better

[QWERTYUIOP]

It just gets better and better

Doesn't get better than this haha

[mothered]

This clearly demonstrates that persistence pays off.

A job well done.

[QWERTYUIOP]

Hello (deleted for privacy),


Thanks for getting in touch with us about your order (deleted for privacy). I'm sorry to hear that you've been unable to locate your order.


I've had a look for you and it looks like our carrier StarTrack delivered it on Thursday, 4th October at 12:03pm. It was 'left in a sale place'.


The delivery address you gave us for this order is:

(deleted for privacy)

If this delivery address is correct and you haven't received your order, it's worth:


· Asking anyone else at the delivery address if they've taken delivery of your parcel
· Checking with your neighbours to see if they've accepted it for you
· Taking a look in any safe areas the driver may have left your parcel, such as behind bins, or in a shed, garage or porch
· Checking at your local post office

If you're still unable to find your parcel after carrying out all of the above checks, please get back in touch confirming your delivery address and I'll be able to help you further.


If you need anything else in the meantime, please feel free to let me know and I'd be more than happy to help.


Best Wishes,

(rep name)

ASOS Customer Care

I have replied back saying i checked everything and gave my post office a call still nothing, please reply back with tips if needed
will keep everyone updated.

[QWERTYUIOP]

Thank you for getting in touch regarding your order (hidden for privacy). I'm sorry to hear you haven't received your parcel, I'll look into this now for you.



First of all thank you for getting back letting us know you've completed all advised checks but still haven't found your parcel.


I've now passed this onto our specialist team to look into - we'll be in touch in the next 24 hours with an update for you.



In the meantime if you have anymore questions please ask, I'll be more than happy to help.


Best Wishes,

(rep name)

[AllWrappedUp]

That's a decent sign, should get your refund.

[QWERTYUIOP]

Hi (my namee),


I’m getting back in touch about your order.


I'm sorry to hear your order didn't quite make it to you,


There is no need to worry, I am definitely able to help.


So, I can get this sorted for you as soon as possible could you please confirm if the delivery address we have for this order is correct:


(my address)

Once I have this information, I'll be able to investigate this further.


I hope this helps. In the meantime, if you have any further questions (my name), please get back in touch as I'll be happy to help you. You can also head over to our help pages here where you can find lots of helpful info, just Click Here.

Best Wishes,

(asos rep name)

ASOS Customer Care