(12-02-2020, 01:34 PM)HEIS Wrote: @Jerban
interesting, I'm surprised they actually declined your 100% legit police report. Which amazon was it, uk?
how could one continue and succeed with SE when they are so stubborn even though u provided the exact document they asked for?
In my specific situation, i kept calling them every single day, and wrote complaints about the specific workers i talked to, i recorded them while speaking on the phone and eventually i got high enough up that they had no option or to the point where they would recognize
that i wouldnt give up the fight, and then all of a sudden they refunded me the money, but it was extremely frustrating and at that point of time i honestly regretted that i had begun the SE because i whenever i had to call them i had to go to my car for privacy, and it cost me about 50-80$ alone in phone billings, but at one point i had a really extremely heated argument with one representative and then he out of nowhere flipped and said they would refund me, but that i should know that if they found out i did infact recieve the item they would find out and act accordingly, few minutes later i recieved this email.
Dear Customer,
Greetings from Amazon.co.uk.
We are writing to confirm that we are processing your refund in the amount of X,XXXX.XX for your Order XBLANKX.
This amount has been credited to your payment method and will appear when your bank has processed it.
This refund is for the following item(s):
BLANK
Quantity: X
BLANK
Reason for refund: Item not received
The following is the breakdown of your refund for this item:
Item Refund: XXX.XX
Item Tax Refund: XXX.XX
Item Promotion Deduction*: -XX.XX
Item Promotion Tax Deduction*: -XX.XX
Shipping Refund: XX.XX
Shipping Tax Refund: XX,XX.
Item: BLANK
Quantity: X
BLANK
Reason for refund: Item not received
The following is the breakdown of your refund for this item:
Item Refund: X,XXX.XX
Shipping Refund: XXX.XX
Your refund is being credited as follows:
Credit Card [expiring on X/XXXX]: X,XXX.XX
These amounts will be returned to your payment methods within 5-7 business days.
Have an issue with your refund, or a question about our refund policy?
Visit our Help section for more information:
Thank you for shopping at Amazon.co.uk.
Sincerely,
Amazon.co.uk Customer Service
After this saga i decided to take a break from SE'ing and enjoy the victory.