[ibot260]

There is no option for it because i believe the customer rep had already "appealed" when she reopened it for me. They are stating without that document they cannot reopen it.. Soo.. What to do.. :/

Whatever PayPal did on their end, Is Irrelevant to the buyer's right to appeal the outcome of the claim.

You have every right to appeal It within 10 days of the case closure. If they try and tell you otherwise, they can refer to their very own terms - which clearly states what I've said from a buyer's standpoint. If they're adamant on requesting the document, use the corrupted file method.

So i have unlimited appeals with PayPal as long as i do it within 10 days? .

You can appeal only the one time.

What PayPal did with the appeal on their end, Is different to the buyer's rights to appeal It themselves.

I may have to do corrupted file method for sure then. I will do it tomorrow, saying when i complained about the outcome to them that they received a "receipt" and we can use it for a letter. Which i  had no idea about .

Please reply when you receive their response.

I've sent it to them twice via the message center after being told to do so and they have now linked me to their website to upload the file but it'd not actually letting me upload the document! Help! I think they have blocked corrupted files from being sent!