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Refnator · 03-29-2023, 11:59 AM

AlreadyRRich · 03-29-2023, 03:51 PM

(03-29-2023, 11:59 AM)Refnator Wrote: I claimed DNA on a low-mid value item, after the investigation they concluded that the package was delivered to the recipient. The package was left at my doorstep unattended, no picture taken and obviously he also didn't take my signature. I asked them for proof of delivery, and they told me that the package didn't require a signature and they couldn't help me further.

How should I proceed? Should I request an escalation?

Yep. Escalate it asap and asked to be CC'd to all communication

Ashitbag · 03-29-2023, 04:55 PM

What company? Different sellers respond very differently to such claims.

mothered · 03-30-2023, 02:27 AM

(03-29-2023, 11:59 AM)Refnator Wrote: Should I request an escalation?

^ This.

Matty89808 · 03-30-2023, 11:23 PM

Get it escalated 9/10 times youll get a refund if theres no signature etc

mothered · 03-31-2023, 02:49 AM

@Refnator, any updates?

Refnator · 03-31-2023, 11:45 AM

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mothered · 03-31-2023, 12:07 PM

(03-31-2023, 11:45 AM)Refnator Wrote: I contacted the courier myself and they started another investigation.

Please reply with their exact message when you receive their response.

Refnator · 03-31-2023, 07:25 PM

(03-31-2023, 12:07 PM)mothered Wrote: Please reply with their exact message when you receive their response.

Will do, thanks for the help.

mothered · 04-01-2023, 01:30 AM

(03-31-2023, 07:25 PM)Refnator Wrote:
(03-31-2023, 12:07 PM)mothered Wrote: Please reply with their exact message when you receive their response.

Will do, thanks for the help.

You're most welcome.