[Jiggly]

Precisely.

Perhaps they don't have the manpower, but from a user's standpoint, It's not acceptable.

I think you're right. They obviously don't have the capacity to either alter their auto-detection properly, or they don't the man-hours working on it thoroughly.

I certainly agree.

It's hard to fathom how a company on that scale, do not have strategic planning to properly manage and maintain their Infrastructure.

I could have understood this issue in their early days... but they've had years... And this kind of issue isn't exactly new. Time for change!