[maddylok]

doing so right now will keep you updated
so I told them the earpieces were missing out of the package and only the cables and the foam tips were there.

Well done, It's precisely how It should be executed.

I assume you've used chat or phone, so how did they respond?

they approved a return for whatever is left.
I edited my last post to include the response.
I used the live chat.
Although I still need at least one of the cables for it to operate.....

update: it said the refund will process as soon as UPS scans the return QR code.