[Pickle_Rick]

Im trying to se Ralph Lauren, I bought a pair of jeans of jeans and a shirt. Intending to use the missing item method I said I had received the jeans but not the shirt. i thought this would suffice since the jeans are much heavier than the shirt which is very light. I contacted RL and they instructed me I would have to return the empty plastic bag that the items arrived in (earlier in the conversation i concede I still have packaging to confirm it is not damaged).

Should i give the empty plastic bag to the UPS driver (sounds ridiculous), why would they want this and will it compromise my SE?

RL always open a UPS investigation (many clothing companies will when you partial) this is just a formality and its best to just hand it over and they will issue the refund. If you dont they will say you didnt comply with their terms and reject any refund - Had the same with a Fendi partial once and cost me a fair bit