[docvd]

I ordered mine from gopro website.

Ordered hero 9 black.
Claimed dna.
Gopro took 2 weeks.
I  opened case with PayPal.
PayPal got my refund in 3 days.

If the 9 is too heavy, sell it and buy the 7 with the money. I live in Europe yes.

Enjoy.

So GoPro will start a carrrier investigation in those 2 weeks?

Yes but they always say the will get back you in 24-48 hours - They never do. They are notoriously bad at this. So we can take advantage of this.
They kept telling that they escalated it to “ordering team/ accounts” every 2 days I co tasted them, they literally told me the same thing, which in reality is just bs

Pretty much.

Open your paypal.
Find the payment made. Open it.
Click on report a problem.
Then you can select I didn't receive the item.
Fill out form/ details.
Case will be open for 20 days or something like that.
Wait 2-3 days. Escalate it to paypal.
GoPro will have 3 days to answer. They won't. You will get your refund.

So when I open dispute, it says it will be reviewed in 20 days, then I contact them to hurry in 2-3 days?

You can escalate it to PayPal.
Once it is escalated, the sender has x amount of days to respond and fight their side. PayPal will favour you which is why a lot of refunders that charge 20% get you to order via PayPal.

I see. Thank you for the explanation!