[mothered]

"We have considered the following information in our system, which indicates that the item has been delivered:
- Package weight and conditions reported at the time of delivery.

That's absolute nonsense.

I can assure you that 9 grams cannot be detected at any carrier's weighing facilities. They don't Increment at that capacity.

Therefore, we are currently unable to provide a replacement or refund for this order."

If that's the case, why would they request a PR?

Moreover, It's not needed for a missing Item due to a company or manufacturer error. Just go ahead and file the report. You have nothing to lose and everything to gain- should It work In your favor.