[DragonyCat]

Soo I tried to refund a pair of Vans shoes. I wanted to get my money back instead of the actual shoes back again, because the shoes are here with me. So, I gave them an excuse that I went to my gf right before the package arrived and my gf and her fam got covid, so I couldn't come home for 2 weeks. When I got home eventually, I saw that the package was empty - no shoes.

This is what Vans sent me back:

I'm sorry to hear that some items are missing from your package, I will now contact GLS to find out what happened. In the meantime, I would like to ask you to send photos of the package. I would also like to ask you to fill in the enclosed form, sign it and return it by email - This is to confirm to GLS that you have received your package damaged with missing products.

(all in Dutch but I translated) (form is an affidavit)

I know Zalando does this as well. I filled one in for an order of ~300 euros. These shoes are 80 euros. I did Zalando with a refunder, and he succeeded with the refund, this Vans order I am doing alone. I don't want to risk legal stuff just because of 80 euros.. but, I want to gain experience, so I wanted to try this order.

What should I do? I don't know if GLS weighs because they didn't mention it in my track and trace, but that doesn't mean they don't weigh it if I don't see that i my t&t..

Some advice/help would be appreciated! (: