[mothered]

Maybe I messed up the wording with 'boxed' but what i meant is that the Airpods are sent back for a refund. So its the regular refund process and that is basically all automatic.

All good, understood.

I will try to keep a record, but the Amazon employee immediately closed the chat after I contacted them so unfortunately that is lost.

In such circumstances, It's good practice to have a screen recording software. As such, they cannot go back on their word.

When your claim Is finalized, simply delete the file.

A return is the word! So I returned the airpods and am now awaiting a refund.

Well done.

Technically, only when the funds clear, Is the SE deemed a success but It's safe to assume that yours Is a done deal.