[Jerban]

Try put urself into a service representatives position, you recieve back a box that appears to still be sealed, do you break the seal to check the content within, your answer might be biased because when you realise what you are doing you think everyone else knows aswell, or can figure it out.
i assume most people would play along as it is just another day at the office. Imagine you breaking a sealed box, which is their "guarantee" that the contents within havn't been posessed up until that moment. Ain't no "low level" service reps breaking no god damn seals :-)