[Hora1]

This is a very good read I hope your SE goes well. I need to be just as adamant as you.

Hey man! They asked me to File a police report and to make a claim at the delivery companys website. Dont really know what to answer, i mean if they ask for police report i guess i just fix one?

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You're most welcome.

Be adamant and don't allow them to pass "their job" onto you.

This is what i answerd ”Hey! Now I'm starting to get tired of you not taking responsibility or respecting me as a customer. It is you who are responsible for investigating what happened and not me as a customer. As a customer, I pay expensive money to get a product and it has not appeared, and instead of helping me or apologizing, you hand over your responsibility to me. I have ordered the product from you and not from your delivery partner, so even asking me as a customer to provide proof or run your case is quite cheeky. I apologize for my tone but I'm getting tired of this. I want you to come up with a solution to this as soon as possible! Thanks in advance!”

Lets wait for respons

That Is a fabulous reply.

You put all the responsibility on them (and rightly so) In a firm, yet polite manner which Is a very effective approach.

Ye they asked me to File a police report and to open a case with the delivery company! Again handling it over to the delivery company. What Should be my next Move? They say its been delivered to my brother and they gave me hos full name, but no sign or proof of it? I think the driver just wrote down the name of my brother or the website just searched for his name to make it look good. I spoke with my bro and he is sure he didnt sign anything.