[thebabayaga13]

because as far as they are concerned

Their "opinion" has no relevance.

they got a box with rolls of tape and they said it doesnt look tampered with.

Put It back on them, by asking for a photo of the box (every angle) as received by their Inwards goods.

i can try that, but how does that help me, they said they had photos they could send me to show the rolls of tape. I told them i dropped it off at staples because they accept ups dropoffs, and he told me to speak with them because its outta their hands. Later he asked me for the receipt and i told him i paid cash for it on facebook marketplace, then he started saying it might be counterfeit. Not sure how to play it anymore.