[tamajiv176]

Today is been 2 days already since I submitted my claim and still says claim received no updated not even any email contacts...

What was your email provider? Also most importantly, was the first imei you entered valid? Or did it say it had already been used?

I did two using Gmail and it went through instantly validated.

However I did just one for my friend using his "proton email" and it didn't validate automatically.

What email provider did you use? And what company was the proof of purchase?

I also made a claim yesterday using a proton email and John Lewis PDF receipt. Received a confirmation email but claim still pending.