[thebabayaga13]

That's very poor customer service- you have every right to speak with senior management.

Obviously they had no Intention to look Into the claim, let alone approve It, Irrespective of the circumstances Involved. For Informative purposes, thanks for sharing your experience.

yeah usually i try the angry customers, but actually got a little frustrated when they wouldnt let me speak to anyone else.

It's your frustration and particularly not maintaining control of the situation, that ultimately led to an unfavorable result.

Please do not get me wrong- I'm not questioning your competency In SEing. I'd say If you pushed them to their limit, the SE may have well and truly succeeded.

yeah very well may have been that.

no pro here so its cool, ill have some losses