[mothered]

doesnt work as expected tried twice last month and they literally told me theirs nothing they can do about it, wouldnt let me speak to any supervisor when i asked.

That's very poor customer service- you have every right to speak with senior management.

Obviously they had no Intention to look Into the claim, let alone approve It, Irrespective of the circumstances Involved. For Informative purposes, thanks for sharing your experience.