RE: Bose SE tutorial 10-14-2020, 08:21 PM
#28
(10-14-2020, 03:35 AM)mothered Wrote:(10-13-2020, 08:21 PM)thebabayaga13 Wrote: They want talk to me on chat now and ask that i call customer serviceDid they state why they'd like to speak with you?
(10-13-2020, 08:21 PM)thebabayaga13 Wrote: not sure how to play it now.It depends on what the conversation Involves, Inclusive of the questions they ask.
No the chat rep just looked at previous messages where they told me they only received rolls of tape and i said that's not possible, the previous said he will escalate this up the chain and then i messaged back in few days later and asked for an update the last rep to speak to me on chat, just looked over it and told me to call customer service.
(10-14-2020, 01:09 PM)xerophily Wrote:(10-13-2020, 08:21 PM)thebabayaga13 Wrote:they are not going to do anything with you, mostly they are asking you to call in and ask if you really did send in the item. remember, play dum and stick with your point which is you sent it in and donnt know anything(10-12-2020, 02:34 AM)mothered Wrote: Did you tear and tape the box to show signs that It was consistent with tampering during transit?
Yes i did. I also used brown tape all the way around it and then cut it open and retaped with clear tape just on top part it cut open, not a very good job either retaping it so its noticeable. They want talk to me on chat now and ask that i call customer service, not sure how to play it now. I dont want to straight up just suggest it was tampered with but how to get them to think that?
the online chat reps via text are from another country fersure.
alright ill try it today and see what happens
(This post was last modified: 10-14-2020, 08:22 PM by thebabayaga13.)



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