[Green314]

Yes, but, getting the neighbours involved in the matter.

You're not getting the neighbors Involved per se, but rather stating that the carrier Is non-compliant with their very own terms.

I don't think that this could be used as an advantage for the SE, as long as the package as been delivered and you received the package, you can't say something like: "I took the package from my neighbour, but since you should have delivered that to me and not to them, I want a refund". And if you tell them that (hypothetically) your neighbour didn't give the package to you you will inevitably involve them. So if you don't mind asking what are you referring to?