[weaksauce]

Similar SE completed with currys recently, just did highest end phone and said wrong item received.. as soon as DPD came to pickup the wrong item and scanned it they instantly sent another one out with next day delivery. I'm wondering if it even mattered the item weighed v similar and had similar size (was picked up with cash from their store). What if I had just sent them an empty box back, I'd still get another phone, and what could they do then when they receive the empty box?

Also another thought is, had I asked for a refund, the process might have been very different.