[absoluteunit]

Hey i called them said package dna, they want me to fill in the expected zalando form. However they didnt say they'll directly refund but said theyll open a investigation with shipping company first, my question is, is this normal behaviour of them and should i proceed?

In terms of the DNA, It's very common for Investigations to be opened.

It's simply part of the claims process, and so too Is the request to fill In a form. As long as It's not an affidavit, then you'll be fine.

It is a legal statement yes.