[Checkpoint]

Seems like I saved myself. I tried sending some more email (they stonewalled me) but after the second they didn't reply to me anymore. So I sent a third email NOT replying to the previous ones but sending a brand new message from the order page. MAybe this reached a brand new rep who didn't bother checking past conversations because they immediately replied to me saying that the matter has been resolved and there is no action I have to take.

I hope I don't get surprises in a few days. I don't want to escalate the matter further.