[mothered]

As far as any company Is concerned, every SE Is a legit claim, so you shouldn't have changed your account details.

They will not disregard the police report- It's required to move forward with your claim. You can say that you're In lockdown, and have no way of attending the police station.

EDIT: I posted this around the same time as @"thrw7878", so our advice matches with the PR.