[Raccoon]

Hello, I tried to SE a samsung Smartphone of the value of 385 euros, I used the wrong item method, but this time Amazon has requested me a Police report, the problem is that I have used a ghost account, the name I used doesn't exist(it's not related in any way to me) and I asked them if I can send a friend to fill the police report, but they told me that the report it must be filled by the person stated on the shipping address(which doesn't exist). I persisted several times about having received a wrong item, even sending them the pictures of the object I supposedly received(wich weights and size matchs), but they always tell me that in order to proceed to help me they need the police report. What do you suggest?
Thank you