[mothered]

nope he is doing a se not refund. So thats why i didnt put the gift excuse in the tutorial

I see, thanks for clarifying It.

Did your friend only have the serial (under warranty) to work with?

Yes, he got it from a student in his class which he purhcased it from logitech for two months , so warranty is not the issue should be the rep

Well In that case, It's definitely the rep's Incapacity to process the claim, regardless whether a POP Is on hand.

I've SEd countless companies without a receipt, both online and In-store and If a refund was not possible (due to their terms or otherwise) a replacement or credit note was Issued.